Your Cart

Your cart is empty.

Let's change that. Start Shopping

$0.00
Shipping & Taxes calculated at checkout

FAQs

Product Safety and Performance

What ingredients do you use in your products?

You can find our simple and effective ingredients listed on every box and on our product detail pages. Our natural laundry soap powder is made with coconut oil soap flakes, natural salts, and natural & essential oils. We do NOT use petrochemicals, synthetic ingredients, dyes, unnecessary fluff, or questionable additives. We firmly believe that calling something “natural” is not enough. That’s why we offer soap-based, truly clean formulas with no hidden petroleum, made with the cleaner ingredients that you always thought you were paying for. We’re outsiders in the unregulated laundry industry because we are honest and open about what we do, what we use, the choices we make and why. If you still have questions, just drop us a line via our contact page. We love hearing from folks who believe Ingredients Matter!

What’s the difference between laundry soap and laundry detergent?

Simply put, detergents have hidden petroleum—even the so-called plant-based ones—and that’s not great for you or the planet. We see “plant” or “natural” and think we’re paying for safer, mostly plant ingredients that are better for earth and our health. But like the beauty industry, the laundry aisle is unregulated. Manufacturers don’t have to disclose their ingredients or do extensive testing. They can say plant powered or derived or based, even if it’s loaded with synthetics and hidden petroleum. The only reason everyone uses laundry detergent instead of soap? Higher profit for big companies. Natural laundry soap works better than detergent with no hidden petroleum and less eco impact.

Are your products plant-based and/or vegan?

Yes, our Laundry Soap products are plant based—without the hidden petroleum in other plant-based products! For the other guys, plant-based means plant + petroleum. For us, it means using truly natural, sustainable, and biodegradable ingredients that are good for you and the planet.

As for vegan, we do offer wool dryer balls made with 100% New Zealand sheep wool, so we do not offer only vegan products. However, all of the other products in our line are vegan and contain no animal-derived ingredients. They are also never tested on animals.

Do your products clean the way I need them to?

Yes! Soap works brilliantly well at breaking down stains, smells, microbes, and dirt. In fact, independent third-party testing shows our natural Laundry Soap works better than the leading detergent. Natural and powerful—what’s not to like?

Are your products safe for sensitive skin?

All of our products are free from common allergens and synthetic ingredients, and they’re also Safer Choice certified and dermatologist tested to be hypoallergenic and safe for sensitive skin. This does not mean an ingredient will never cause an allergic reaction—any ingredient could be a potential allergen for someone—and if you do have a reaction please contact your doctor and let us know so we can refund your purchase via our 100% Happiness Guarantee. If you’ve got extra-sensitive skin, we recommend trying our fragrance free Laundry Soap Powder, because some people can have reactions to fragrances, even natural ones.

Are your products safe for use around children and babies?

Yes. Our products are safe for general health when used as directed. Of course common sense precaution is recommended with our products and all household cleaning products. Please see product labeling for specific instructions. P.S. We’ve had a lot of parents and caregivers tell us that our Laundry Soap is a go-to for cleaning cloth diapers!

Are your products safe for use around pets?

Yes, because pets are family too. Our products are safe for use around most pets, pet areas, and surfaces with which pets typically come into contact when used as directed.

How do you use your products?

You can use our products as you would most typical laundry products, in all machines and with all water temperatures. One thing to note: our laundry soap powder is designed to go directly into the barrel with your clothes, not in the detergent tray. Please see product labeling for specific instructions and let us know if you have any other questions.

What kind of fragrances do you use?

We use only natural and essential oils from plants—never any synthetic fragrances (which are loaded with hidden petroleum). All of our products have been dermatologist tested to be hypoallergenic, including our fragranced lines. While we love the smell of our scented products, we are also committed to providing fragrance-free options for folks who are sensitive to fragrances. Because options are good!

Social Responsibility

Do you test your products on animals?

Absolutely not. All of our products are certified cruelty free by Leaping Bunny.

Are your products eco-friendly?

Using polluting products is no longer an option. Full stop. That’s why all of our products are free from detergents, petroleum, dyes, artificial fragrances, synthetic preservatives that are polluting our waterways and impacting climate change. Our packaging is also fully recyclable and biodegradable—including our scoops. We’ve eliminated the big plastic jugs so often found in other laundry lines, and we’re working to reduce our plastic use as much as possible.

Orders, Shipping and Returns

I’ve just placed my order online. When will it ship?

First of all, thank you so much for your order! You’ve got great taste. Orders placed Monday-Friday will ship the following business day. All orders placed on Saturday and Sunday will be shipped on Monday. Orders will typically arrive within 3-5 business days after they ship. You will be emailed tracking information once the order is on its way. For questions on an order that has been placed, you can contact us here.

How much does shipping cost?

We offer free shipping to the contiguous United States for all orders.

Do you ship internationally?

While we do not ship internationally at this time, we are hoping to do so in the future. Please contact us if you’d like to hear from us when we start shipping to your location.

What’s your return policy?

We stand by our products and offer a 100% Happiness Guarantee. We invite you to try our products risk-free! If for any reason you’re not totally delighted, simply contact us and we'll make it right.

Find in Store

Is there a retail location near me that sells Ingredients Matters laundry products?

Yes! You can find our products in select Target stores.