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FAQs

Product Safety and Performance

What ingredients do you use in your products?

You can find our ingredients listed on every bottle and carton and on our product detail pages. For additional information on what they are and where they come from, please see our ingredients. If still have questions, just drop us a line.

Are soap and detergent different?

Absolutely! They are two very different things and the differences are at the heart of our story. Synthetic detergents are made using petroleum and petrochemicals. Our soaps are made from coconut oil, olive oil and other natural ingredients using chemistry that has been around for thousands of years. Seriously – thousands. Look up history of soap if you don’t believe us. Click here for more on why soap or the detergent dirty secret.

Are your products planet-based?

Our soaps are made from coconut oil and olive oil. We have chosen not to use words like plant-based or plant-derived because we are concerned they can be misleading. While most plant-based synthetic detergents are made using coconut oil, it also takes petroleum and petrochemicals to make them. These plant-based products also often contain other synthetic ingredients in their formulas. So, we skip words like plant based and plant derived and focus on using only ingredients you would consider natural.

Do your products clean the way I need them to?

Yes. Soap is the natural household cleaner and as third generation soap makers we’ve figured out how to make cleaning products made from soap that clean as well as synthetic detergents. Natural and powerful – what’s not to like?

Are your products safe for sensitive skin?

Our ingredients were carefully chosen because they are friendly to people and the planet. Our soaps are naturally gentle formulations using coconut oil and olive oil. Our fragrance free laundry soap powder and fragrance free liquid laundry soap are hypoallergenic which means that the majority of people should not have an allergic reaction to the ingredients in this product. Our products also do not contain common allergens and we avoid synthetic preservatives and synthetic fragrances. So – we have taken the steps we can to be as skin and allergen friendly as possible. This does not mean an ingredient will never cause an allergic reaction - any ingredient could be a potential allergen for someone. People with known skin and inhalant allergies should test carefully and consult with their doctor to choose products that are best for them.

Are your products safe for use around children and babies?

Yes. Our products are safe for general health when used as directed. Of course common sense precaution is recommended with our products and all household cleaning products. Please see product labeling for specific instructions.

Are your products safe for use around pets?

Yes – pets are family too. Our products are safe for use around most pets, pet areas, and surfaces with which pets typically come into contact when used as directed.

How do you use your products?

You can use our products as you would most typical household cleaning products. Please see product labeling for specific instructions and let us know if you have any other questions.

Social Responsibility

Do you test your products on animals?

Absolutely not. We’ve also taken the extra step to have them third party certified by Leaping Bunny.

Are your products eco-friendly?

Yes. We’ve chosen the ingredients we use for a number of reasons including that they are biodegradable and tread lightly on the Earth. Our packaging is also fully recyclable including our scoops and sprayers.

Orders, Shipping and Returns

I’ve just placed my order online. When will it ship?

Thank you so much! Orders placed Monday-Friday will ship the following business day. All orders placed on Saturday and Sunday will be shipped on Monday. Orders will typically arrive within 3-5 business days after they ship. You will be emailed tracking information once the order is on its way. For questions on an order that has been placed, you can contact us here.

How much does shipping cost?

We offer free shipping to the contiguous United States for orders over $39. Orders less than $39 are charged a flat fee for shipping of $6 to the lower 48 United States. Orders from Alaska and Hawaii are charged a flat rate of $10.

Do you ship internationally?

While we do not ship internationally at this time, we are hoping to do so in the future. Please contact us if you’d like to hear from us when we start shipping to your location.

What’s your return policy?

We greatly appreciate your business and we stand by our product. If your order is damaged during shipping, please contact us within two business days of delivery. Please do not discard product or packaging until we have resolved your issue. If you feel there is a problem with our products, we want to hear about it and help. Get the help you need here.

Find in Store

Is there a retail location near me that sells Ingredients Matters products?

We are working on it! We will be adding a store finder soon.